What's up, heroes? This week, we're going to be talking about Gemba Walks, so make sure you stick around and check that out.
Hi, my name is Roman Ryder and on this channel I help you unlock your powers and be the hero of your story. If you're new to my channel, make sure you click below and subscribe. I put out new videos every week and you don't want to miss out.
All right. So what is Gemba? Gemba simply means "the real place." It's the place where the work is happening. So it's important that you get out and you talk to people because the people that are out there close to the problems understand them best, and they probably have some good solutions for you.
But I don't do Gemba Walks like most people do. I don't use a card or a form. I'm not specifically asking people about equipment issues. I just get out and I talk to people. So, one, I'm finding out what's going on in their lives, what's going on in their work, and just keeping up with them and showing them I care. But, two, they often grab me and pull me aside. "Hey, can you come take a look at this issue?" Because they know I will listen to them and I will do something about it. And that's important that you actually do something, and go back and tell them what you did about it, even if it's just investigating it for them and telling them what you find out.
So, like I said, the people closest to problems understand them best. They're going to give you ideas. If you don't know about it, you can't fix it, so you've got to get out there and find out what's happening. It's just an awesome way to really connect with your team and to show them you care.
I've had people over the years question, "Well, you're really good at the people thing, but you don't seem to care about the equipment." Well, talking about equipment doesn't excite anybody. You're not going to inspire anybody by talking about how efficient your turbine is. It's okay to be into your equipment and to understand it and to try and get the best performance out of it, but it's not what you talk to people about when you go out in the field. So, there's a difference there.
What I say is you can question my methods, but you can't question my results, because over the years I've had world class results, and the numbers speak for themselves. So, my advice to you is just go out there, do you, connect with people. That makes all the difference in your business and your company, and the results will come.
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